So Comcast first said they would call me back in three days, they did not! I waited a week and called them. Again I got transferred to several different agents. I kept notes. I spoke to four different agents, of course I had to explain the problem four times. I gave them all my escalation number, but I still had to go through the problem. None of the agents could understand why I should care, if no one on Comcast could get email from email@example.com
. Since I had registered through a Gmail account. My problem was solved! This last agent told me "they were working on it" She promised they would call me the next day. (I spent more than 2 hours on that call.)
Of course no one called me. I waited 8 days and called back. Déjà vu all over again. I finally got connected to Jason who was sympathetic and seemed determined to help. I learned that a company named Cloadmark manages there Email servers and the Comcast agents don't know how to reach them. Jason puts me on hold..... I wait 45 min and get a new agent that knows nothing about my call. He tells me they will call me within 72 hours. (2.5 hours on that call!)
Of course no call from Comcast. I waited the three days and called back. 10/01/18
1 hour and 20 min into call I get a security agent with a heavy Asian accent he does not seem to understand what I am telling him. He tells me he is solving my problem by removing any filters to my email account from Cloudmark. I ask how that will help other Comcast/xfinity customers who wish to register on Fluteland. He tells me he can only help one customer at a time. He says he can't contact Cloudmark directly, but he will make a report about my complaint and send it up the line...
Today I tried to register with my comcast email address to see if I would get an Email from
after all, I was told all Cloadmark filters would be removed from my account.
Of course no email showed up. Yes I made sure it was not in a spam or junk folder. I would have liked to change Emaill addresses because I don't use the Gmail account for anything but this site.
It might be a good Idea for some one from fluteland to contact Cloadmark and ask them to remove you from there spam filter. They will not talk to me about your web site. I can't be the only one of comcasts 29,000,000 customers that has interest in flutes. I think most people who had the problems getting confirmation Email I had, would give up.
I had this same problem some years ago with cnczone.com. At that time I was able to solve the problem by calling comcast. I would love to quit Comcast. Comcast has a monopoly in my area. They donate millions to politicians to maintain it. So I have no choice.