Comcast is blocking support@fluteland.com Email

[frugal flutist]

I have been trying to register but, many different things seem to prevent or delete me.
The first problem was with Comcast/Xfinity "Comcast is the second largest Internet service provider in the nation."
Comcast has blocked Email from you. It does not get through to the server because they think you're a spam-bot server. I spent two hours on the phone with them to be told that. They said they would call me back, or I could call them in three days.

After registering using a Gmail account I found the confirmation Email in the spam folder, but I think I took to long because I got the message that the user did not exist.

I tried again on 13th with the Gmail address and it seemed like I was registered . I clicked on the link and was greeted with a thank you for registering (or something like it) message. So it seemed I had at last succeeded. Today I attempted to log on and was told there was no user with that name???
I registered again today with the same name/password. I got the Email. I got logged on. but I'm afraid that my user info will again be gone tomorrow.

One of the many frustrations I encountered was the message to contact a Board administrator. But that is not possible unless you're registered!
Today I saw a new message;
"The board administrator contact page has been disabled." I never saw a link to it before, I did look.
I also noticed the resend conformation Email button is now gone. It was not working by the way, if it was I would have found copies in the GMAIL spam folder.
Is some one working on the site? Have you recently changed hosting servers?
I think a working link to support is a good idea.

[pied_piper]

I'm sorry you've had problems getting registered. As far as I know, nothing has recently changed with the server. Regarding the board admin contact, I believe they had to disable it due to spammers flooding the board and email contacts.

[frugal flutist]

So Comcast first said they would call me back in three days, they did not! I waited a week and called them. Again I got transferred to several different agents. I kept notes. I spoke to four different agents, of course I had to explain the problem four times. I gave them all my escalation number, but I still had to go through the problem. None of the agents could understand why I should care, if no one on Comcast could get email from support@fluteland.com. Since I had registered through a Gmail account. My problem was solved! This last agent told me "they were working on it" She promised they would call me the next day. (I spent more than 2 hours on that call.)

Of course no one called me. I waited 8 days and called back. Déjà vu all over again. I finally got connected to Jason who was sympathetic and seemed determined to help. I learned that a company named Cloadmark manages there Email servers and the Comcast agents don't know how to reach them. Jason puts me on hold..... I wait 45 min and get a new agent that knows nothing about my call. He tells me they will call me within 72 hours. (2.5 hours on that call!)

https://www.cloudmark.com/en


Of course no call from Comcast. I waited the three days and called back. 10/01/18
1 hour and 20 min into call I get a security agent with a heavy Asian accent he does not seem to understand what I am telling him. He tells me he is solving my problem by removing any filters to my email account from Cloudmark. I ask how that will help other Comcast/xfinity customers who wish to register on Fluteland. He tells me he can only help one customer at a time. He says he can't contact Cloudmark directly, but he will make a report about my complaint and send it up the line...

Today I tried to register with my comcast email address to see if I would get an Email from
support@fluteland.com after all, I was told all Cloadmark filters would be removed from my account.

Of course no email showed up. Yes I made sure it was not in a spam or junk folder. I would have liked to change Emaill addresses because I don't use the Gmail account for anything but this site.

It might be a good Idea for some one from fluteland to contact Cloadmark and ask them to remove you from there spam filter. They will not talk to me about your web site. I can't be the only one of comcasts 29,000,000 customers that has interest in flutes. I think most people who had the problems getting confirmation Email I had, would give up.

I had this same problem some years ago with cnczone.com. At that time I was able to solve the problem by calling comcast. I would love to quit Comcast. Comcast has a monopoly in my area. They donate millions to politicians to maintain it. So I have no choice.

[pied_piper]

Now that you are registered, you can go into your FluteLand profile and change your email address of record (if you want to).

[Classitar]

Welcome and thanks for persevering Frugal Flutist!
I've had problems with them in the past as well

I posted a request on their website - If I hear anything I'll update

As Pied_Piper mentioned, the moderators are often deleting spam here
This subforum "Website related Questions" is the best bet for support


Anthony

[frugal flutist]

Hi Classitar,

Thank you for taking action regarding this problem.

I don't Know if all Email from fluteland is being blocked, (by cloadmark /Xfinity/comcast) or just "support@fluteland.com" Email. Mail from "jo_blow@fluteland.com" might get through, but that doesn't seem likely. That may be what pied_piper was thinking when he made his suggestion.

[Classitar]

Glad to try and help !